TechRex privacy policy
This general policy is intended to describe the company website and high-level product context. Product-specific privacy pages should also be reviewed.
Scope of this policy
This Privacy Policy explains how TechRex handles information collected through the TechRex website, product communication channels, product demonstrations, onboarding discussions, and any product environments operated under the TechRex brand. It is intended to provide a clear company-level explanation of how information may be collected, used, and protected.
Information we may collect
Depending on how you interact with TechRex, we may receive contact details such as your name, company name, email address, phone number, or the contents of your inquiry. We may also receive product-related or operational information where a TechRex product is being evaluated, used, supported, or discussed.
How information is collected
Information may be collected directly when you contact us, request a product discussion, ask for support, or interact with TechRex websites and product pages. Some information may also be generated through normal website operation, product support workflows, or records created by authorized users in product environments.
How information may be used
We may use information to respond to inquiries, provide product support, evaluate business discussions, improve our websites and products, maintain operations, protect service integrity, and communicate about product onboarding, implementation, or service-related matters. We aim to avoid collecting more information than is reasonably needed for these purposes.
Product-specific handling
Different TechRex products may process information differently depending on their features, deployment model, and intended use. Product-specific privacy pages should always be reviewed together with this general company policy because the details of data handling may vary across products.
Operational and customer-controlled data
Where a TechRex product is used by an organization, some data may be created, managed, or controlled by that customer organization inside the relevant product environment. In those cases, the customer organization may define user roles, permissions, workflows, and access expectations for the records created through the product.
Data sharing and disclosure
TechRex does not sell personal data. Information may be shared with service providers, infrastructure partners, hosting providers, or support tools that help us operate or maintain our websites and products. We may also disclose information where reasonably necessary to comply with legal obligations, protect rights, investigate misuse, or maintain service security.
Third-party services and infrastructure
TechRex products and websites may rely on third-party infrastructure, hosting, storage, authentication, analytics, logging, or support-related services. Those providers may process information on our behalf only to the extent reasonably necessary to operate, maintain, or improve the relevant service.
Data retention
We retain information for as long as reasonably necessary to provide services, maintain operational continuity, respond to support needs, satisfy audit or reporting requirements, resolve disputes, enforce agreements, or comply with applicable law. Retention periods may vary by product, deployment model, and the type of record involved.
Data security
We use reasonable administrative, technical, and organizational measures to help protect information from unauthorized access, misuse, loss, alteration, or disclosure. No internet-based system can guarantee absolute security, but TechRex aims to operate products and websites with a level of care appropriate to their scope and use.
Children’s privacy
TechRex websites and products are generally intended for business, operational, or adult utility use and are not directed to children. We do not knowingly collect personal information from children through our websites for consumer use.
Your rights and requests
Depending on applicable law and the nature of your relationship with TechRex, you may request access to, correction of, or deletion of certain information you have directly provided. Where data is controlled by an organization using a TechRex product, such requests may need to be directed through that organization.
Policy updates
This policy may be updated as our websites, products, infrastructure, or legal requirements evolve. When we make material updates, we may revise the published policy content on the website. Continued use of TechRex websites or products after updates may indicate acceptance of the revised policy, subject to applicable law.
Contact
For privacy questions, policy-related inquiries, or requests related to information you have provided directly to TechRex, contact support@techrex.in.